Privacy Policy

Ditech is committed to safeguarding and respecting the individual's privacy on the Internet. Ditech also is committed to maintaining the privacy and confidentiality of personal data we collect. This Privacy Statement describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us.

By visiting Ditech websites or otherwise providing your personal information to Ditech via any other means, you are accepting and consenting to the practices described in this Privacy Statement. You can choose not to provide certain information when using our websites but then you might not be able to take advantage of many of its features, now and in the future.

Information Collection and Use


The information we collect may include your personal information, such as your name, contact information, account numbers, IP addresses, product and service selections and orders or other things that identify you individually. Ditech uses information for the following general purposes: to fulfill your requests for products and services, improve our services, contact you, and conduct research. Generally, we may collect information about you in the following manners: you may provide your personal information to us via email or other written correspondence, telephone calls, web based forms, or other means. We do not collect personal information about you as part of a web visit, but web visit information may be tied to other information (including personal information) we collect from you via web forms and the other means we describe in this Privacy Statement.

Cookies: Ditech uses a technology called "cookies". Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us to allow us to improve the services we offer to you through our Website. Cookies allow sites to "remember" users across pages of a site and across multiple visits to a site. Ditech uses cookies to help deliver information specific to your interests, or to save your having to re-enter your password each time you visit our Website. Cookies also allow Ditech to better analyze our Web site traffic patterns so that we can enhance our Web offering. Advertising networks that serve ads onto our Web site may also use their own cookies. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of a Website's functionality if you do so.

Registration: You may choose to fill out a Registration form on our Web site with contact information (for example, your name, company name and address) or use your email address to register for an account. This information is used to send you requested information or products, to contact you with other product information, news or promotions, ensure proper delivery and billing of our products and services, and to learn more about the interests of our Web visitors like yourself in the features of our products and Web sites. Ditech online services such as GopherConnect use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make use of these services, you must use an SSL-enabled browser such as Firefox, Chrome, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

When you use some Ditech products, services, or applications or post on a Ditech forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Ditech may employ other companies and individuals to perform functions on our behalf. Examples may include hosting our Web servers, analyzing data, marketing assistance, processing credit card payments, and providing customer service. These other companies may have access to your personal information as necessary to perform their functions, but they may not share that information with any third party.

E-mail Addresses: If you give us your e-mail address, we will communicate with you via e-mail. Ditech does not and will not share your e-mail address with others outside of Ditech and its wholly owned subsidiaries.

Remove from Ditech E-Mail Lists: If you no longer wish to receive other information or promotional e-mails from Ditech, please send us an email at

Enforcement: Ditech will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy.

Sensitive Information: We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.

Financial Information and Credit Card Information: Credit card numbers are used only for processing payments and are not used for any other purposes. When we use third party service providers for credit card processing services we will enter into a written agreement with such third party ensuring appropriate security and confidentiality measures are in place in safeguarding your personal data.

Security: Ditech will take reasonable precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. Ditech will take reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current. We have physical, electronic, and procedural safeguards to protect personal information about you.

Ditech is committed to industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with limited access. Visitor textual information is encrypted during transmission, and our company databases are accessible only by Ditech employees, contractors and agents on a need to know basis and who have entered into and are bound by a confidentiality and nondisclosure agreement with Ditech.

While Ditech will do its best to ensure the security of your information on our systems, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, while we strive to protect your information, Ditech and its subsidiaries cannot ensure or warrant the security of any information you transmit to us.

Changes: Our Privacy Statement may change from time to time. You should check our website frequently to see recent minor changes; however, we will never materially change our policies and practices to make them less protective of personal information collected in the past without your prior consent. This Privacy Policy was last updated on April 1, 2017.